Refund policy
Return, Exchange & Refund Policy
At Mahee Hues, we carefully inspect and pack every order before dispatch. We want you to receive your products in perfect condition. Please read the following policy carefully before placing your order.
1. Returns
Mahee Hues does not accept returns for change of mind, colour preference, styling preference, or other personal reasons. Once an order has been successfully placed, it cannot be cancelled after it has been processed or dispatched.
We do not accept returns for:
- Change of mind
- Change in colour preference
- Change in design preference
- Personal preference after receiving the product
- Incorrect size selection by the customer
- Products that have been worn, washed, altered, ironed improperly, or otherwise used
- Minor variations in colour caused by lighting, photography, or differences between screens
2. Exchanges for Defective or Damaged Products
We accept exchanges only if the product is received with a genuine manufacturing defect or has been damaged during transit.
To be eligible for an exchange, the following conditions must be met:
- A continuous, unedited 360-degree unboxing video is mandatory.
- The video must clearly show the unopened package, shipping label/order details, and the product being unpacked.
- The defect or damage must be clearly visible.
- The product must be unused, unworn, unwashed and unaltered.
- Original tags, packaging and other accompanying items must be retained.
- The issue must be reported to us within 24 hours of delivery.
- Claims submitted without the required unboxing video may not be eligible for an exchange.
3. How to Raise an Exchange Request
To report a defective or damaged product, please email us at:
Email: maheehues2004@gmail.com
Please include:
- Order number
- Customer name
- Contact details used while placing the order
- Complete unboxing video
- A brief description of the issue
Our team will review the request and respond within 24–48 business hours.
Submitting a request does not automatically guarantee approval. Each claim will be reviewed based on the evidence provided and the condition of the product.
4. Reverse Pickup
If your exchange request is approved, Mahee Hues will arrange the reverse pickup of the eligible product.
Customers should not courier the product back to us independently unless specifically instructed by our support team.
The product must be securely packed and handed over to the designated courier partner in the same condition in which it was received.
5. Exchange Process
Once the returned product reaches us, it will be inspected by our team. If the defect is confirmed, we will arrange a replacement of the same product, subject to availability.
If the exact product is unavailable, our support team will contact you regarding the available resolution.
An exchange will not be processed if the returned product is found to have been:
- Used or worn
- Washed
- Altered or modified
- Damaged after delivery
- Missing original tags or packaging
- Damaged due to improper handling by the customer
6. Refunds
Mahee Hues does not offer refunds under any circumstances.
This includes:
- Change of mind
- Size or fit issues
- Colour or design preference
- Defective or damaged products
- Products received in an incorrect condition
- Any other reason
For an approved defective or damaged-product claim, exchange is the only resolution available, subject to the terms and conditions of this policy.
If the exact product is unavailable, our support team will contact you regarding the available exchange options.
7. Product Colour & Appearance
We make every effort to display product colours as accurately as possible. However, colours may appear slightly different depending on:
- Lighting conditions during photography
- Your device or screen settings
- Display resolution
Minor colour differences that do not constitute a product defect will not qualify for an exchange.
8. Size & Fit
Customers are responsible for selecting the appropriate size using the size chart provided on the product page.
A size or fit issue resulting from selecting the incorrect size does not qualify for a return, exchange or refund unless otherwise specifically stated on the product page.
9. Order Delivery & Unboxing
We strongly recommend recording the entire unboxing process immediately upon receiving your parcel.
The unboxing video should begin before the package is opened and should clearly show the shipping label and the complete opening of the package.
This helps us investigate any transit damage or product-related issue fairly and efficiently.
10. Non-Delivery / Shipping Issues
If your order shows as delivered but you have not received it, or if there is another significant delivery issue, please contact us at support@maheehues.in as soon as possible.
We will coordinate with the relevant courier partner to investigate the issue.
11. Fraudulent or Misuse of Exchange Requests
Mahee Hues reserves the right to refuse an exchange request where there is evidence of misuse of this policy, fraudulent claims, alteration or intentional damage to a product.
12. Contact Us
For all customer-support and exchange-related queries, please contact:
Email: maheehues2004@gmail.com
Our customer-support team will respond within 24–48 business hours.
Please note: Mahee Hues does not provide customer support through personal phone numbers. All official support and exchange requests must be submitted through our support email so that they can be properly recorded and resolved.
Important: This policy is subject to applicable Indian consumer-protection laws and regulations. Nothing in this policy is intended to exclude or restrict any statutory rights or remedies available to consumers under applicable law.
